Best practice question about knowledge base

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.