What is the recommended way to handle help desk?

Bob Martinez Bob Martinez 5 days ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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Replies 7

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Bob Martinez Bob Martinez OP

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

Maya Okafor Maya Okafor Accepted

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.

Priya Nair Priya Nair

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Jamal Reed Jamal Reed

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.

Yuki Tanaka Yuki Tanaka

Great point. I had not considered the angle you raised in the second paragraph — it reframes the whole thing for me.

Finn O'Brien Finn O'Brien

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.

Lena Fischer Lena Fischer

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

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